Track order
Where's my basket?
Pop in the mobile number you ordered from and your order ID — we'll take you to the live tracker.
What the four stages mean
- 1
Order placed
We received your order and sent it to the nearest dark-store.
- 2
Packing
Our picker is grabbing your items off the shelves.
- 3
Out for delivery
Your rider has left the dark-store with your basket.
- 4
Delivered
Order handed over. Enjoy!
Stuck on one stage for more than 15 minutes? Tap "Need help" on the order screen, or write to support@24basket.com with your order ID.