Returns & refunds

Wrong order? We'll make it right.

We pick, pack and deliver in under 10 minutes — so when something does slip through, the fix should be just as quick. Here's exactly how it works.

Easy 2-hour return on perishables

Found something off with the milk, paneer or bhindi? Raise it inside 2 hours and we replace or refund — no questions.

What you can return

Fresh produce, dairy, bakery, meat

Quality issues (spoilage, foul smell, broken seal) — raise within 2 hours of delivery for a free replacement or full refund.

Atta, rice, dals, masalas

Wrong item, weight short, or pack damaged — raise within 24 hours of delivery for a refund or replacement.

Packaged snacks, beverages, cold drinks

Expired stock, missing item, or leaking pack — refund or replacement within 24 hours.

Personal care, home & cleaning

Sealed packs in original condition can be returned within 48 hours of delivery for a refund.

×Items where the seal has been broken or the pack opened (except quality complaints raised within the window).
×Items reported more than 24–48 hours after delivery, depending on category.
×Loose-weight produce already part-consumed.
×Promotional / free items received as part of a combo cannot be returned independently.

1
Open the order
Go to Profile → My Orders → tap the order you want help with.
2
Raise a request
Tap “Need help” → pick the item and the reason (missing, damaged, wrong, quality).
3
Add a photo
For quality complaints, attach a quick photo. Speeds up the resolution.
4
We respond
Most requests are resolved within 30 minutes — refund to wallet, UPI or card.

Method	Refund time
24basket Wallet	Instant
UPI	Up to 24 hours
Debit / credit card	3–5 banking days
Net banking	3–5 banking days
Cash on Delivery	Refunded to 24basket Wallet (or bank account on request)

Wallet refunds are credited instantly and can be used on your next order. For bank-account refunds, the bank's own clearing window applies.

Our support team is online 7 AM to 11 PM, every day.