Introduction:
The following seller
policy outlines the terms and conditions for sellers who wish to sell their
products on 24Basket, one of India's leading online shopping platforms. By
registering as a seller, you agree to comply with these policies, and any
violation may result in the suspension or termination of your account.
1. Registration
Process:
Sellers must go
through a registration process to create an account on 24Basket. During this
process, sellers must provide accurate information and agree to our terms and
conditions. Any misleading or false information provided may result in the
suspension or termination of the account.
2. Product
Listings:
Sellers must
accurately describe their products, including any relevant details such as
size, color, and material. Product listings should include clear and
high-quality images of the product, as well as the price and any applicable
taxes or shipping fees.
3. Pricing:
Sellers are
responsible for setting their prices and any applicable taxes or shipping fees.
Prices must be fair and reasonable, and any price gouging or excessive pricing
may result in the suspension or termination of the account.
4. Order
Fulfillment:
Sellers must
fulfill orders promptly and accurately. Products must be shipped within the
timeframe specified in the product listing, and tracking information must be
provided to the customer. If there are any delays or issues with order
fulfillment, sellers must notify the customer promptly.
5. Communication
with Customers:
Sellers must
respond promptly and professionally to customer inquiries and complaints. Any
customer concerns or complaints should be addressed promptly, and refunds or
exchanges should be provided if necessary.
6. Prohibited
Products:
Sellers may not
sell any prohibited or illegal products, including counterfeit goods, drugs, or
weapons. Any violation of this policy may result in the suspension or
termination of the account.
7. Quality
Standards:
Sellers must
ensure that their products meet the quality standards set by 24Basket. This
includes providing products that are genuine, new, and free from defects. Any
violation of these quality standards may result in the suspension or
termination of the account.
8. Seller Fees:
Sellers may be
required to pay fees for using 24Basket's platform, including listing fees,
transaction fees, and payment processing fees. These fees will be clearly
outlined in our fee schedule, and sellers are responsible for paying them in a
timely manner.
Conclusion:
We reserve the
right to modify or update these policies at any time, and it is the
responsibility of sellers to regularly review these policies and comply with
any changes. Any violation of these policies may result in the suspension or
termination of the account. By registering as a seller on 24Basket, you agree
to comply with these policies and any applicable laws and regulations.